Evidence, weighted assessment and Michael decision

1. Record candidate reference, interviewer/date and interview scope. Communication (25): assess English/Mandarin reception and telephone scenarios using actual examples. Administration (25): assess appointment changes, payment accuracy and software skills. Record evidence and separate scores, not assumptions.

2. Privacy/reliability (20): assess confidentiality, accurate handoffs and dependability. Problem-solving/scope (20): ask how to handle simultaneous calls and arrivals, and a patient asking for diagnosis or medication advice. Record evidence of escalation to regulated staff; do not test unauthorized clinical acts.

3. Schedule/location (10): confirm 40 hours/week, clinic availability and earliest start; discuss approved CAD20-25/hour without promising unapproved terms. Record separate scores out of 25/25/20/20/10 with evidence, unresolved checks, Michael decision/date and next action/owner/deadline. Scores support human review only; no automatic pass/rejection.